Filing a complaint or compliment with us

If you have a compliment or complaint about our services or a product, contact us at:

Cosa-Nova Fashions Limited (CNFL)
Attn: Chief Compliance Officer

Our address:
50 Dufflaw Rd
Toronto, ON
M6A 2W1


You may want to consider using a method other than email for sensitive information.

Tell us:
  • What went wrong
  • When it happened
  • What you expect (for example, money back, an apology, account correction)

We will acknowledge your complaint
Help us resolve your complaint sooner
  • We will acknowledge your complaint in writing as soon as possible, typically within five (5) business days of receiving your complaint.
  • We may ask you to provide clarification or more information to help us resolver your complaint.
  • Make your complaint as soon as possible.
  • Reply promptly if we ask you for more information.
  • Keep copies of all relevant documents, such as letters, emails and notes of conversations with us.